[ Refund Policy ]
Refund Policy
Refund Policy & Terms
Please read the following terms carefully to protect your rights
§ 01Refund Rules & Processing Fees
[ Refund Rules & Processing Fees ]Important: Payment Gateway Fees
Depending on the payment method used, third-party payment gateways may charge a non-refundable processing or management fee. For eligible refunds, the actual refunded amount will be deducted based on your original payment method:
Payment Method
Deduction (Processing Fee)
Stripe (Credit Card / Apple Pay, etc.)
7% Deduction
WeChat Pay / Alipay
Full Refund (0% Deduction)
Other Payment Methods
Varies by gateway
After deducting the applicable fees above, you may request a refund under the following conditions:
- ▪The service has not yet been processed and you request a cancellation.
- ▪We are unable to provide the service due to our system failure.
- ▪Other special circumstances confirmed and approved by our customer support.
§ 02Non-refundable Scenarios
[ Non-refundable Scenarios ]Important Note
Once the service enters the execution stage or incurs third-party fees, refunds will be restricted.
- ▪Our system has successfully booked a slot for you (evidenced by a screenshot or confirmation letter).
- ▪Your visa application has already been submitted to the embassy or visa center.
- ▪Booking failure or invalidity caused by incorrect personal information (e.g., passport number) provided by you.
- ▪You decide to abandon the application due to personal reasons (e.g., change of itinerary, illness), but we have already completed the booking work.
§ 03Refund Process
[ Refund Process ][ Step 01 ]
Submit Ticket
Select the order in the dashboard and click "Support" to submit a request.
[ Step 02 ]
Review
We will verify the order status within 1-3 business days.
[ Step 03 ]
Refund
Once approved, funds will be returned to the original payment method within 5-10 business days.